Computer Memories Inc.
In August 1984 they secured a major contract as sole producer of 20-megabyte hard drives for the base model of the IBM PC/AT. Unfortunately, the Singapore-manufactured CM6000 drives proved highly unreliable. Dealers reported failure rates as high as 25 to 30 percent. Part of the problem was high demand for the PC/AT; IBM increased its order from 90,000 units in 1984 to 240,000 in 1985, and manufacturing quality suffered. Second, the design of the disk drive subsystem itself was flawed.
At the same time, Quantum Corporation sued CMI for patent infringement relating to the servo mechanism in the entire CM6600 line of drives. Instead of putting the tracking grating on the head arm and driving the arm directly from a voice coil, like the Quantum designs, CMI made a composite motor that would bolt to the drive in place of the usual stepper motor, with the voice coil on the bottom and the tracking mechanism on top (similar to DC servo motors used in process controls and robotics). CMI connected the motor to the arm with a metal-band pulley, the same mechanism they used on their stepper-motor drives. Since the feedback system was behind the pulley, it had to compensate for slack in the arm, one of several things the CMI firmware didn't take account of.
In late 1985 IBM announced that it would no longer use CMI drives after its contract expired at the end of the year. CMI released a "patent-free" 7600 series of drives in 1986, but never recovered from the IBM incident. On July 2, 1986 they announced their departure from hard disk production and marketing—95% of their business. Attempts were made in 1987 to sell the remainder of the company to movie producer Hemdale Film Corporation and to animated television program producer DIC Animation City; however, both deals fell through.
In 1988 the shell corporation, still traded publicly, was acquired by Paul and Natalie Koether of Far Hills, New Jersey who used it as an investment vehicle; in 1992 it was renamed American Holdings, Inc. In 1995 it was renamed Pure World, Inc. after its largest subsidiary, a supplier of kava and other botanical products. Finally, on June 6, 2005 it was acquired by Naturex, S.A., a French competitor.
- IBM's official 1986 response to "What percentage of the 20 MB drives in PC ATs have failed?" was "We consider that information to be confidential. However, based on the several customer surveys on the AT that we have conducted for IBM, an overwhelming percentage of AT owners tell us they're satisfied with the system." (questions on page 110, answers on page 111, PC Magazine, April 29, 1986). The article's opening sentence, which reads "If you own an IBM PC AT and your hard disk hasn't crashed yet, don't worry -- it probably will." http://www.highbeam.com/doc/1P2-3760999.html was described as "a rarity in computer journalism" by the Chicago Sun-Times http://www.encyclopedia.com/doc/1P2-3760999.html and the Sun-Times called it a "badly flawed 20-megabyte" disk drive.
- Borrett, Lloyd. ""Megabyte Tarnish," PC Australia, September 1985; url accessed June 17, 2006
- CMI's IBM Contract: Blessing or Curse," Data Storage Report July 1985
- Bermant, Charles (1985-10-15). "IBM Drops CMI Disks". PC Magazine. p. 33. Retrieved 29 October 2013.
- "Disk Drives Dropped," New York Times July 2, 1986; url accessed January 24, 2006