|Company and Franchise|
|Founded||January 2005 West Hollywood|
|Headquarters||Scottsdale, Arizona, USA|
Number of locations
|Michael Serruya, CEO of Kahala Brands|
Fresh Fruit Bowl
Hwang's first business venture was to open a formal English teahouse on a tiny residential street called Huntley Drive in West Hollywood, California. However, after the city refused to approve an alcohol permit for Hwang and her business partner, architect Young Lee, they decided to go with their second plan, which was a frozen yogurt concept reviving the craze of the 1980s. People were soon driving across town and standing in line for up to 20 to 30 minutes to get their fix of "the taste that launched 1,000 parking tickets." The second store opened in September 2006, and since then, stores began springing up all over Southern California and also branches in New York. In October 2009, Pinkberry opened its first overseas branch in the State of Kuwait at the Avenues shopping mall.
On May 1, 2009, Pinkberry announced its plans to expand its market both internationally and domestically, after receiving $9 million in second-round funding from investors. As part of its plans, Pinkberry has partnered with Kuwaiti retail conglomerate M.H. Alshaya Co. to open stores in several countries in the Middle East and signed with HMSHost to open locations in airports nationwide, the first of which will open in the late summer 2009. In 2010, the company will start to expand in the Southern United States. In April 2010, the original Pinkberry store in West Hollywood, still lacking adequate parking, was closed and converted into an administrative building for the chain.
The company's success led to the launching of numerous competitors offering similar product, as well as the entry into the U.S. market of Red Mango, an already-existing South Korean company with a similar business model. It was estimated that a single Pinkberry store receives more than 1,500 customers per day and can bring in $250,000 a month.
In late 2015 Kahala Brands acquired Pinkberry as their 18th brand. There is no information on how much co-founders Hwang and Lee received upon selling Pinkberry to Kahala Brands on December 2015. Currently, Shelly Hwang is the Chief Product Officer and Board Director of Pinkberry.
Pinkberry's menu consists of Original, Green Tea, Pomegranate (introduced on November 11, 2008), Chocolate, Mango, Watermelon, and Peanut Butter flavored frozen yogurt style desserts, in four sizes: Mini (3 US fl oz (89 ml)), Small (5 US fl oz (150 ml)), Medium (8 US fl oz (240 ml)), and Large (13 US fl oz (380 ml)). Pinkberry occasionally features seasonal flavors, for example Pumpkin in the fall. Additional seasonal flavours include Key Lime, Strawberry,Grapefruit, Salted Caramel, Chocolate Hazelnut, Cookies and Cream (all Spring 2013), cherry, and coconut. Other products offered include Shaved Ice, with fresh fruit or green tea, a fruit parfait (introduced on June 27, 2009), and two types of smoothies. (Note that their "shaved ice" is not the same as the Hawaiian "shave ice.")
As of September 7, 2011, Pinkberry dessert contains per 1/2 cup (100 g) 100 calories for Original, 120 calories for Pomegranate, 100 calories for Mango, 120 calories for Chocolate, and 170 calories for the seasonal Peanut Butter.
Fruit toppings, cut fresh on-site, include: strawberry, raspberry, blueberry, blackberry, banana, kiwi, mango, and pineapple. There are also a variety of dry toppings to choose from, including: almonds, carob chips, chestnuts, chocolate chips, Cap'n Crunch, Cocoa Pebbles, coconut shavings, cookies 'n cream, Fruity Pebbles, granola, mochi (rice cakes), shaved milk chocolate, shaved white chocolate and yogurt chips. Three wet toppings were introduced June 26, 2009: Italian caramel, honey and pomegranate juice. Pinkberry has introduced seasonal toppings like pomegranate seeds, lychee and bing cherries for holiday and summer seasons.
The company stores are standardized with designer Philippe Starck furniture and lighting by Le Klint. A pastel color palette is used for the walls and natural pebbles line the floor. Customers are greeted with "Welcome to Pinkberry" and handed the product with two hands by the server. Samples are freely given out. Customers may replace a product they don't like for another choice.
Branding & Placement
The Pinkberry brand has been designed & managed by LA-based branding firm Ferroconcrete. Pinkberry has been featured in an episode of HBO's Curb Your Enthusiasm (season 8), mentioned in the Comedy Central cartoon Ugly Americans (season 2, episode 9, 'Lilly and the Beast'), and also in a few scenes of the 2014 film Still Alice.
Originally marketed as frozen yogurt, Pinkberry has faced complaints that its product does not meet the California Department of Food and Agriculture's definition of frozen yogurt because it does not contain the necessary amount of bacterial cultures per ounce. The Los Angeles Times sent samples of Pinkberry's product to a lab and revealed that Pinkberry did contain active yogurt cultures, but it does not contain the minimum amount of culture to call itself frozen yogurt, according to California state law. According to the Los Angeles Times, Pinkberry's product had 69,000 bacterial cultures per gram, compared to 200,000 for Baskin-Robbins. The National Yogurt Association (NYA) established its own criteria for live and active culture yogurt. In order for manufacturers to carry their Live and Active Culture seal, refrigerated yogurt products must contain at least 100 million cultures per gram at the time of manufacture, and frozen yogurt products must contain 10 million cultures per gram at the time of manufacture. This level was based on a survey of leading research scientists involved in clinical studies of the health attributes associated with live and active culture yogurt.
Pinkberry appears to have altered its dessert recipe and has now earned the right to call its product real yogurt. Pinkberry officially received the Live and Active Cultures Seal from the National Yogurt Association on April 17, 2008, almost 3 years after the initial "real yogurt" lawsuit was filed.
The Pinkberry jingle heard on its Web site is sung by the 1980s musician Tigra, from L'Trimm. Apparently in response to the recent lawsuit against Pinkberry claiming that its product is not "real yogurt," for a while Pinkberry had removed all lyrics to this jingle on its Web site except for the word "Pinkberry," which repeats over and over again at the chorus (prior to this change, the jingle had lyrics that characterized Pinkberry's product as "yogurt," and compared its product as better than ice cream). The original jingle is now playing again on the Web site.
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