ING Group

ING Groep N.V.
Traded as Euronext: INGA
Industry Banking, Insurance, Financial services
Founded 1991 through merger[1]
(est. 1743 as Kooger Doodenbos)
Headquarters Amsterdam, Netherlands
Area served
Key people
Revenue 42.64 billion (2012)[2]
€3.89 billion (2012)[2]
Profit €3.10 billion (2012)[2]
Total assets $914.41 billion (2016)[3]
Total equity €57.69 billion (2012)[2]
Number of employees
84,718 (2012)[2]

The ING Group (Dutch: ING Groep) is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, asset management, and insurance services. ING is an abbreviation for Internationale Nederlanden Groep (English: International Netherlands Group).

The orange lion on ING's logo alludes to the Group's Dutch origins under the House of Orange-Nassau.[4] ING is the Dutch member of the Inter-Alpha Group of Banks, a cooperative consortium of 11 prominent European banks.[5] ING Bank was included in a list of global systemically important banks in 2012.

According to the "Fortune Global 500" in 2012, ING was the world's largest banking/financial services and insurance conglomerate by revenue with gross receipts exceeding $150 billion per annum; overall, it was the 18th largest corporation by revenue.[6] As of 2013, ING served over 48 million individual and institutional clients in more than 40 countries, with a worldwide workforce exceeding 75,000. The company is a component of the Euro Stoxx 50 stock market index.[7]


ING Group traces its roots to two major insurance companies in the Netherlands and the banking services of the Dutch government.


In 1845 the fire insurance company the Assurantie Maatschappij tegen Brandschade de Nederlanden van 1845 (Fire insurance company of the Netherlands established 1845) was founded and grew to be the first insurance company with branches outside the Netherlands, of which it had 139 the world over by 1900. It later changed its name to "De Nederlanden van 1845". Two decades later in 1863 the life insurance company Nationale Levensverzekerings Bank (National Life Insurance Bank) was founded in Rotterdam. These two insurance companies would make multiple acquisitions before merging to form the combined insurance company the Nationale-Nederlanden in 1963. The combined insurance company would expand significantly during the 1970s and 1980s.[8]


In 1881, the Dutch government created the Rijkspostspaarbank, a postal savings system to encourage workers to start saving. Four decades later they added the Postcheque and Girodienst services allowing working families to make payments via post offices. Separately in 1927, the Dutch government initiated a re-organisation of Dutch banks which resulted in the creation of the Nederlandsche Middenstands Bank (NMB). NMB's focus was retail banking in the Netherlands and abroad.

In 1986, post office banking services were privatised as Postbank N.V. and three years later it would merge with NMB bank to form NMB Postbank Groep.

Merger of banking and insurance

In 1991, the banking business of NMB Postbank Groep and the insurance business of Nationale-Nederlanden were merged to create ING Group, after changes in regulation that allowed banks and insurance businesses to work together.

Further acquisitions

Since the ING Group was founded, it has made several acquisitions:

OrganizationYearCore business
Parcom1994Asset Management
Equitable of Iowa1997Insurance
Furman Selz1997Banking
Bank Mendes Gans1997Banking
Clarion1998Asset Management
Bank Brussels Lambert1998Banking
Canadian Group Underwriters1999Insurance
Seguros Comercial América2001Insurance
Bank Śląski2001Banking
Allianc of Canada2004Insurance
Rodamco Asia2004Asset Management

Overseas expansion

ING Group expanded its international business through a number of acquisitions through the 1990s including Belgian bank Banque Bruxelles Lambert (BBL) in 1998, US-based insurance company Equitable of Iowa and the commercial bank Furman Selz. It also acquired Frankfurt based BHF-Bank in 1999, although disposed of this later. It increased its Latin American and Asia Pacific's insurance businesses with the acquisition of ReliaStar and Aetna's Financial Services unit. It also acquired the Polish Bank Śląski and Mexican insurance company Seguros Comercial América.

However, it was the 1995 purchase of Barings Bank after its dramatic failure that saw ING Group's investment banking business boosted significantly.

Expanding its retail banking business overseas, rather than create a branch network, it used the direct banking business model it had developed with NMB Postbank to launch an overseas direct banking businesses called ING Direct. The first of these was set up in Canada in 1997, and was soon followed in a number of other countries including the US, UK, Germany, France and Australia. The no frills, high rate savings accounts that could only be accessed online were a successful venture and spawned a number of similar services from rival banks.

Capital injection and divestiture

In 2008, as part of the late-2000s financial crisis ING Group, together with all other major banks in the Netherlands, took a capital injection from the Dutch Government. This support increased ING's capital ratio above 8%, however as a condition of Dutch state aid, the EU demanded a number of changes to the company structure. This resulted in the sale of a number of businesses around the world, which included insurance businesses in Latin America, Asia, Canada, Australia and New Zealand and the ING Direct unit in the US, Canada and the UK.[9] This included the sale of the ING Direct US operations to Capital One and the ING Direct UK operations to Barclays bank in 2012.[10][11] The spun-off insurance businesses in North America were renamed Voya Financial in 2014.

Global operations

In November 2003, ING Groep N.V. appointed Michel Tilmant, Vice-Chairman of the executive board, as its new chairman and successor to Ewald Kist.[12]

ING has offices in:[13]

Global headquarters

Due to the separation of ING Group into ING Bank and ING Insurance, the new head office of ING Bank and ING Group is in the Amsterdamse Poort building as of September 2012.[14]

ING House is the former ING Group headquarters (2002–2012) and NN Group head office (2012–2014)

ING House was the head office of NN Group and located in the business district of Zuidas in Amsterdam, Netherlands from 2012 to 2014.[15] It was designed by Roberto Meyer and Jeroen van Schooten (Meyer en Van Schooten) and was officially opened on 16 September 2002 by then Prince Willem-Alexander of the Netherlands. The light-infused building features a 250-seat auditorium, foyer, restaurants, library and an extensive art collection.

Recent notable transactions

Latin American divestment

In July 2011, ING divested all its Latin American insurance operations to the Colombian insurance group GrupoSura for US$3.85 billion, excluding ING's 36 percent holding in Brazilian insurer SulAmérica Seguros which will be sold at a later date. SulAmérica Seguros officially started operating the ING Investment Management, Wealth Management, Retire Funds and Pension businesses in Latin America (Chile, Colombia, Mexico, Peru and Uruguay) on February 13, 2012. ING Commercial Bank will keep its operations in Mexico.

The actions are in line with EU demands to split the Group's banking and insurance operations as a condition of Dutch state aid (see below).[16]

Capital injection and repayment

In October 2008, in a move to increase its core Tier 1 capital ratio above 8%, ING Group accepted a capital injection plan from the Dutch Government. The plan supplied €10 billion (US$13.5 billion) to the operation, in exchange for securities and veto rights on major operational changes and investments. The European Commission also required ING to divest itself of its insurance and investment management operations by the end of 2013 as a condition of approving the state aid.

Wouter Bos, the Dutch Finance Minister at the time, said the Dutch government's investment was done as a means of fortifying the bank to weather the financial crisis. Management stated that the capital injection shall have no 'dilutive' impact to existing shareholders. As part of the agreement, two government advisers were appointed to the Supervisory Board of the Group.

In December 2009, ING raised €7.3 billion through share issues, and repurchased securities representing half of the €10 billion in state aid. It repurchased another €2 billion in May 2011 (at a 50% premium), and looked to complete the repayments by May 2012. However, in January 2012 it cited eurozone conditions in putting the repayment timetable as 2012-2013 for the remaining €3 billion.

2012 Settlement with US Treasury Department

On 12 June 2012, the US Department of the Treasury's Office of Foreign Assets Control announced a $619 million settlement[17] with ING Bank N.V. to settle potential liability for conspiring to violate[18] the International Emergency Economic Powers Act (IEEPA) and the Trading with the Enemy Act (TWEA) and for violating New York state laws by illegally moving billions of dollars through the U.S. financial system on behalf of sanctioned Cuban and Iranian entities. ING Bank's settlement with OFAC is simultaneous with settlements with the US Attorney's Office for the District of Columbia, the Department of Justice's National Security Division, the Department of Justice's Asset Forfeiture and Money Laundering Section and the New York County District Attorney's Office.

Under the settlement agreement, ING Bank is required to conduct a review of, and to submit a report to OFAC regarding, its policies and procedures and their implementation, taking an appropriate risk-focused sampling of US dollar payments to ensure that its OFAC compliance program is functioning effectively to detect, correct, and report any OFAC-sanctioned transactions that might occur.


Beginning in the 1990s, at the instruction of senior bank management, ING Bank employees in Curaçao began processing payments for ING Bank's Cuban banking operations through its branch in Curaçao on behalf of Cuban customers without reference to the payments' origin. The practice of removing and omitting such information was used by other branches of ING Bank's Wholesale Banking Division, including in France, Belgium, and the Netherlands, in processing US dollar payments and trade finance transactions through the United States. In addition, ING Bank's senior management in France authorised, advised in the creation of, and ultimately provided fraudulent endorsement stamps for use by Cuban financial institutions in processing travelers check transactions, which disguised the involvement of Cuban banks in these transactions when they were processed through the United States. ING Bank's Trade and Commodity Finance business at its Wholesale Banking branch in the Netherlands routed payments made on behalf of US-sanctioned Cuban clients through other corporate clients to obscure the sanctioned clients' identities and its Romanian branch omitted details from a letter of credit involving a US financial institution to finance the exportation of US-origin goods to Iran.

Other notable activities:

ING US IPO and re-brand

In 2013, ING U.S. was spun off in an initial public offering ahead of its planned rebranding as Voya Financial. As of 2014, ING Group is no longer the controlling shareholder of its former subsidiary, owning 47% of its shares.[24]


Retail banking

Separate to ING Direct businesses, ING offers retail banking services in Germany, the Netherlands, Belgium, Luxembourg, Poland, Romania, Czech Republic, Turkey, Thailand and China. Non-retail private banking services are offered in the Netherlands, Belgium, Luxembourg, Switzerland and various countries in Asia and Central Europe.

In the Netherlands, ING is the largest retail bank by market share, holding 40% of current account deposits,[25] and by total assets.[26] ING is followed by Rabobank (30%), ABN AMRO (20%), and others (10%).

Outside of the Benelux, ING has a 17% stake in the Bank of Beijing, the largest urban commercial bank in China. In Thailand, ING has a 30% stake in TMB Bank, a universal banking platform with a nationwide network.

ING Direct

ING Direct is the Group's brand for a branchless direct bank with operations in Australia, Austria, France, Germany, Italy, and Spain. It offers services over the counter, web, phone, ATM or by mail. The service concentrates on simple interest-bearing savings accounts for retail customers. ING Direct Italy is currently opening its own "bank shops" in the major towns, where customers can operate services on usual web channels, assisted or not by branch operators, and use advanced teller machines for cash and check transactions.

ING Direct Australia

Main article: ING Direct Australia

ING Direct Australia was established in 1999 and is headquartered in Sydney, offering banking online and via telephone. Its products in Australia include transaction accounts, savings accounts, business accounts, term deposits, home loans and superannuation.

Company operations are regulated by the Australian Prudential Regulation Authority and the Australian Securities and Investments Commission, Federal Government regulators. ING Direct is a division of ING Bank (Australia) Limited.

ING Direct Canada

ING's history in Canada dates back to 1997 when it founded ING Direct Canada, the first ING Direct operation in the world.[27] As of July 2011, ING Direct Canada had over 1.7 million clients, employed over 900 people and had over US$37.6 billion in assets. ING Direct Canada operated five 'Save Your Money Cafés' (branches) in the major cities of Toronto, Montréal, Calgary and Vancouver.

Its products included savings accounts, tax-free savings accounts (TFSAs), mortgages, retirement savings plans (RSPs), guaranteed investments (GICs), mutual funds, business accounts and a no-fee daily checking accounts. They were known for using a referral program as part of their advertising, allowing members to refer friends whereby both the referrer and referee receive a cash bonus.[28]

On 29 August 2012, Scotiabank announced that it would acquire ING Direct Canada for $3.13 billion.[29] The sale was completed on November 15, 2012.[30] In November 2013, Scotiabank announced the rebranding of ING Direct Canada as Tangerine with the rebranding taking effect on April 8, 2014.[31]

ING Direct United Kingdom

ING Direct began operations in the UK in May 2003 and had over one million customers by 2009. Operations were based in Reading, where the company head office was situated as well as an office based in Cardiff. The bank marketed itself as offering good customer service and high interest rates, which were usually higher than its high street competitors, but not always top of comparison tables.[32] The bank has picked up awards for its customer services and mortgage product in 2008 and 2009.[33]

On 8 October 2008, ING purchased the savings accounts of collapsed Icelandic bank, Kaupthing Singer & Friedlander, the UK Treasury used the Banking (Special Provisions) Act 2008 to transfer the Kaupthing Edge deposit business to ING Direct.[34] Through this, ING Direct took over responsibility for £2.5 billion of deposits of 160,000 UK customers with the Icelandic bank Kaupthing Edge. Some customers were dissatisfied[35] after ING lowered the exceptional high rate the collapsed Kaupthing was previously paying.

ING Direct products in the UK included Savings Accounts, Cash ISAs, Mortgages and Home insurance.

ING announced a plan to exit the UK in August 2012, as it sought to raise funds to repay the Dutch government. On 9 October 2012 Barclays announced that it had agreed to buy ING Direct UK, taking on its £10.9bn deposits and £5.6bn mortgage book. ING said it would incur a €320m (£260m; $415m) after-tax loss on the sale, which would involve the transfer of 750 ING Direct staff and 1.5 million customers.[11]

ING Direct United States

See also: Capital One 360
Former ING Insurance at night in Minneapolis, Minnesota in the United States

ING launched a United States version of ING Direct savings bank in 2000, with headquarters in Wilmington, Delaware. ING Direct was a member of the Federal Deposit Insurance Corporation (FDIC).

In September 2007, ING Direct acquired 104,000 customers and FDIC insured assets from the failed virtual bank NetBank.[36] Two months later, ING Direct acquired online stock broker Sharebuilder.[37]

In June 2011, Capital One purchased ING Direct USA from ING for US$9 billion (€6.3 billion). The sale was completed on 16 June 2011.[38] Between November 2012 and February 2013 ING Direct's U.S. operations were rebranded Capital One 360.[39]

Wholesale Banking

ING Wholesale Banking, London office

ING Wholesale Banking provides banking and financial services to corporations and other institutions. Boasting a huge network, the primary geographic focus of the wholesale banking business is the Netherlands, Belgium, Poland and Romania, where it offers a full range of products, from cash management to corporate finance. Elsewhere, it takes a more selective approach to clients and products.

ING Wholesale Banking was strengthened in 1995, when ING took over Barings Bank. This acquisition increased the brand recognition of ING around the world and strengthened its Wholesale Banking presence in the emerging markets. Following the acquisition and up until 2004, ING's investment banking division was called ING Barings, at which point it severed its ties with the Barings name and combined with ING's other wholesale banking operations. However, the top floor of ING's London office is still home to the famous Baring art collection,[40] and the Baring Foundation,[41] a charitable foundation.

Wholesale Banking is divided into a number of sub-divisions, including Structured Finance, Financial Markets, Transaction Services and Corporate Finance. ING Wholesale Banking is the new name for ING Commercial Banking as of January 20, 2016. The new name better reflects the large corporate and institutional, international offering that makes up the vast majority of ING WB's business.

Corporate finance

ING's Corporate Finance department advises businesses on important corporate transactions, including mergers and acquisitions, initial public offerings, secondary offerings, share buy-backs and management buy-outs. The division is headed jointly by Maurits Duynstee (Head of Corporate Finance, Continental Western Europe) and Pierre Chabrelie (Head of Corporate Finance, UK and CEE).

ING Corporate Finance has a strong presence in Russia and Central and Eastern Europe.


ING's insurance business operates throughout America, Asia and Europe.

In 2009, ING announced plans to separate its insurance business from its main banking operations through two IPO's, one for Europe and Asia and another one for the US. The EuroAsia IPO has been delayed while the US IPO is supposed to be completed by the end of 2012. Analysts estimate that the insurance arm is worth up to €16 billion.[42]

As of February 2009, ING Canada (the insurance arm) is no longer a subsidiary of ING Group. ING Group's 70% equity interest was spun off for US$2.2 billion. The company (which has an 11% share of Canada's property and casualty insurance market) was then renamed Intact Financial Corporation in May 2009. ING Group continued to operate ING Bank of Canada, also known as ING Direct Canada.[43]

ING sold its Malaysian insurance business to American International Assurance in October 2012 for a total of €1.3 billion.[44]

ING Australia

Main article: ING Direct Australia

ING Insurance Australia was purchased by ANZ in 2009, and rebranded as "OnePath" in 2010.[45] ING Direct Australia remains a subsidiary of ING group.

ING Investment Management

ING Investment Management is the principal asset manager of the Group and a leading global asset manager. Against the background of the Group realizing its global ambitions, ING Investment Management has also expanded across borders. Today, it is active in 33 countries, including some of the world's fastest-growing economies, such as China, India, Brazil and many Eastern European nations. ING Investment Management operates along regional lines with centers of expertise in Europe, the Americas and Asia-Pacific.

ING Investment Management provides a comprehensive range of investment solutions and services to clients and partners. It manages assets for institutional clients, fund distributors and ING labels, with approximately €326 billion in AUM. Over 3,200 professionals manage client funds globally.[46]


ING sponsors sporting events and artistic exhibitions throughout the world.


For several years, ING was the title sponsor of marathons including the New York City Marathon, the Miami Marathon, the Georgia Marathon, the Hartford Marathon, the Philadelphia Distance Run and San Francisco's Bay to Breakers.

ING is a major global sponsor of football (soccer), sponsoring the Royal Dutch Football Association, Royal Belgian Football Association and the Asian Football Confederation (AFC).[47]

ING was the title sponsor of the Renault Formula One team from the 2007 season to the 2009 season. It was the title sponsor of the Australian Grand Prix and Belgian Grand Prix, the Hungarian Grand Prix, and the Turkish Grand Prix. ING ended its sponsorship of Renault in part due to a reduction in advertising spending and in part due to controversy surrounding the Renault Formula One team.[48]


ING's sponsorships in the arts include the Dutch National Museum in Amsterdam (the Rijksmuseum), the New York Museum of Modern Art, and the Royal Concertgebouw Orchestra. ING owns and houses proprietary art collections in Belgium, Mexico, the Netherlands, Poland and the United Kingdom.[49]

ING sponsored the Amsterdam Gay Pride of 2008.[50]


ING is a strategic industry partner with Duisenberg school of finance.[51] ING provides a series of internships and assists with student loans to the accepted students. Also, in-house events are organised for Duisenberg school of finance students to give better insight on the financial industry.

See also


  1. ING Life Insurance: Careers - History of ING. Retrieved on 2013-09-05.
  2. 1 2 3 4 5 "Annual Results 2011". ING. Retrieved March 16, 2012.
  4. "The history of the ING lion". ING.
  6. "Global 500 Companies 1-100 - Fortune". July 23, 2012. Archived from the original on August 7, 2013. Retrieved September 5, 2013.
  7. Frankfurt Stock Exchange
  8. "The history of ING". ING Group. March 29, 2011.
  9. "Barclays to acquire ING Direct UK". BBC News. October 9, 2012. Retrieved 9 October 2012.
  10. "ING Direct Has Merged with Capital One-May Affect Your FDIC Insurance". Retrieved 26 September 2012.
  11. 1 2 "Barclays to acquire ING Direct UK". BBC News. October 9, 2012. Retrieved October 9, 2012.
  12. "ING names new chairman".
  13. "Products & Services | ING". Retrieved 1 March 2014.
  14. "ING Head office". Retrieved 2012-09-01.
  15. ING verlaat 'de schoen' (in Dutch), NOS, 2014. Retrieved 22 November 2015.
  16. "ING sells Latin American insurance operations". Toronto: The Globe and Mail. July 25, 2011.
  17. "U.S. Treasury Department Announces $619 Million Settlement with ING Bank, N.V.". U.S. Department of the Treasury. Retrieved 2012-06-13.
  18. "ING Bank N.V. Agrees to Forfeit $619 Million for Illegal Transactions with Cuban and Iranian Entities". U.S. Department of Justice. Retrieved September 14, 2012.
  19. "F. Van Lanschot Bankiers and ING GROEP Ratings Affirmed on CenE Bankiers Sale Agreement Jul 04". July 2004. Retrieved July 1, 2013.
  21. Reuters (23 January 2013). "ING sells stake in India's Vysya Life Insurance". Reuters.
  22. "ING, Khazanah Invest in Firm Backed by Billionaire Li". Bloomberg News. 20 January 2016.
  25. "" (PDF). Retrieved 2013-10-14.
  26. "Major Banks in the Netherlands".
  27. "About Us". Tangerine. Retrieved 17 April 2014.
  28. "House of Orange Keys: A list of working Orange Keys for ING House of Orange Keys". House of Orange Keys. Retrieved July 18, 2012.
  29. "Scotiabank to buy ING Bank of Canada for $3.13 billion in cash". The Canadian Press. August 29, 2012. Retrieved August 29, 2012.
  30. "ING completes sale of ING Direct Canada". Reuters. November 15, 2012.
  31. "ING Direct renames itself Tangerine". Toronto Star. November 5, 2013. Retrieved 13 November 2013.
  32. "Savers pull £5.4bn from ING Direct".
  33. "Top 50 Companies For Customer Service".
  34. "Kaupthing Singer & Friedlander". HM Treasury. 8 October 2012.
  35. "". Retrieved 2013-10-14.
  36. "".
  37. "ING DIRECT Acquires ShareBuilder" (Press release). ING DIRECT USA. November 19, 2007. Retrieved December 8, 2010.
  38. "ING completes sale of ING Direct USA". Reuters. February 17, 2012.
  39. Campbell, Dakin (November 7, 2012). "Capital One Rebrands ING Direct as Orange Ball Gets '360' Motif". Bloomberg. Retrieved November 7, 2012.
  40. "". Retrieved 2013-10-14.
  41. "". Retrieved 2013-10-14.
  42. Steen, Michael (2009-11-11). "". Retrieved 2013-10-14.
  43. "ING Canada to rebrand its ING Insurance subsidiary". 2009-02-23.
  44. Cathy Chan and Maud van Gaal (11 October 2012). "ING Agrees to Sell Malaysia Unit to AIA Group". Bloomberg.
  45. "Our brand history". OnePath.
  46. "ING IM Keyfacts". 2013-06-30. Retrieved 2013-10-14.
  48. "ING press release, end of F1 sponsorship". Retrieved 2013-10-14.
  49. "". Retrieved 2013-10-14.
  50. "ING en TNT sponsoren Gay Pride". Retrieved 2013-05-17.
  51. "DSF Industry Partners".

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