Comparison of CRM systems
This article is a comparison of notable CRM systems. ERP systems are considered a superset of CRM systems.
General
Only stable releases are mentioned.
| System | Creator | Last Stable Version | Release Date | License | Implementation language(s) | Server Operating System | Database backend | First Release Date |
|---|---|---|---|---|---|---|---|---|
| Adempiere | Jorg Janke | GPLv2 | Java | Windows, Linux, Unix, Mac | 2006 | |||
| Base CRM | Base CRM | 2016 | 2009 | SaaS | Ruby on Rails, Python | Cloud Computing, iOS, Android, Windows Phone | MySQL | 2009 |
| bpm'online CRM | bpm'online | 7.8 | 2016 | SaaS or Proprietary | C#, Javascript | Cloud Computing, Windows | MS SQL, Oracle | 2011 |
| Casengo | Casengo | ? | 2013 | SaaS | Java | Cloud Computing | MySQL | 2012 |
| CiviCRM | Dave Greenberg, Donald Lobo, Michal Mach | 4.6.8 | 2015 August 25 | AGPLv3 | PHP 5.3.x | Cross-platform | MySQL | 2004 |
| Dolibarr | Rodolphe Quiedeville, Laurent Destailleur | 3.9 | March 2016 | GPLv3 or SaaS | PHP 5.3.x | Cross-platform | MySQL or PostgreSQL | 2003 |
| Dynamics CRM | Microsoft | 2015 | 2014 October | Proprietary or SaaS | .NET, ASP.NET | Windows | MS SQL | 2003 |
| Epesi CRM | Telaxus LLC | 1.8.0 | 2016 September 26 | MIT | PHP 5.x | Cross-platform | MySQL, PostgreSQL, AdoDB, others | 2006 |
| GNU Enterprise | FSF | GPLv3 | Python | Linux, Unix, Mac OS X, Windows | Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files | 2003 | ||
| Group-Office | Intermesh BV | 6.2.4 | 2016 | AGPLv3, SaaS and proprietary | PHP/Javascript | Windows, Linux, Unix, Mac OS | MySQL | 2003 |
| Neolane | Adobe | v6 | 2012 | Proprietary or SaaS | C++, JavaScript | Windows, Linux | MS SQL, Oracle, PostgreSQL, MySQL | 2001 |
| Nutshell CRM | Nutshell CRM | 2014 | 2014 | SaaS | PHP | Web, iOS, Android | MySQL | 2010 |
| Pipedrive | Pipedrive | 2016 | 2016 | SaaS | Javascript, PHP | Web, iOS, Android | MySQL | 2011 |
| Pivotal CRM | Aptean | v6.0.10 | 2012 | Proprietary | .NET | Windows | MS SQL, Oracle | 1996 |
| QuickBase[1] | Intuit | Continuous Development | Continuous Development | Proprietary, SaaS | Java | Cloud Computing | Proprietary, Oracle | 2000 |
| Really Simple Systems | Really Simple Systems | 2016 | 2006 | SaaS | VBScript, JavaScript, ASP | Cloud Computing | MySQL | 2006 |
| SageCRM | Sage Group | v7.3 | 2014 | Proprietary or SaaS | ASP.NET, ASP | Windows | MS SQL, ORACLE, DB2 | 1981 |
| Salesforce.com | Marc Benioff | Proprietary | APEX (Proprietary Language Java-like) | Cloud Computing | Proprietary | 1999 | ||
| Streak | Aleem Mawani, Omar Ismail | Proprietary | Java | Windows, Mac | Google App Engine | 2012 | ||
| SugarCRM | John Roberts, Clint Oram, Jacob Taylor | 7.6.1.0 | 2015 | Proprietary or SaaS | PHP | Cross-platform | MySQL, Microsoft SQL Server, IBM DB2, and Oracle ( IBM DB2 and Oracle only in Sugar Enterprise edition ) | 2004 |
| SuiteCRM | SalesAgility | 7.2.2 | 2015 | AGPLv3 | PHP | Cross-platform | MariaDB, MySQL, Microsoft SQL Server | 2013 |
| SuperOffice CRM | SuperOffice | 7.5 | 2014 | Proprietary | C++,C# and ASP.NET | Windows | SQL Server | 1990 |
| TeamLab | Ascensio System SIA | 2011 | GPLv3, SaaS | ASP.NET | Windows | Microsoft SQL Server, Amazon Server | 2010 | |
| TeamWox | MetaQuotes Software Corp. | 2.0 | 2011 October | Proprietary or SaaS | C++ | Windows | Firebird | 2009 |
| Tryton | Tryton | 4.0 | 2016 April | GPLv3 | Python, JavaScript | Cross-platform | PostgreSQL, MySQL, SQLite | 2008 |
| Vtiger CRM | Vtiger CRM | 6.5.0 | 2016 July 5 | vtiger Public License 1.2 or SaaS | PHP | Cross-platform | MySQL | 2003 |
| WORKetc | Daniel Barnett | v4.0 | 2013 | SaaS | C#, .NET | Windows | Microsoft SQL Server, Amazon Server | 2009 |
| Zoho CRM | Zoho CRM | 2016 | 2005 | SaaS | Java | Cloud Computing, Cross Platform | Proprietary | 1999 |
Features
| System | Office Integration | Multi Lingual | Languages Supported | Web-Based | Time Tracking | Attaching Emails to Business Objects | Desktop Environment | Global Search | LDAP Support |
|---|---|---|---|---|---|---|---|---|---|
| Adempiere | ? | ? | ? | ? | ? | ? | ? | ? | ? |
| Base CRM | Yes | Yes | de, en, es, fr, nl, pl, pt | Yes | Yes | Yes | No | Yes | No |
| bpm'online CRM | Microsoft Exchange, Google Apps | Yes | en, ru, cs | Yes | Yes | Yes | No | Yes | Yes |
| Casengo | No | Yes | en, nl, de, ru | Yes | Yes | ? | ? | ? | ? |
| CiviCRM | ? | Yes | Yes | Yes | ? | ? | ? | ? | ? |
| Dolibarr | A module google is available for customer and agenda sync | Yes | Over 30 | Yes | Yes | Yes (when email is sent from software) | ? | Yes | Yes |
| Microsoft Dynamics CRM | Yes | Yes | Yes over 40 | Yes | Yes | Yes | ? | Yes | Yes with ADFS |
| Epesi CRM | Any type of file attachments | Yes | ar, bg, cs, da, de, el, en, es, et, fa, fi, fr, he, hr, hu, id, in, it, jp, ko, lt, nl, no, pl, pt, ro, ru, sk, sl, sr, sv, th, tr, vi, zh | Yes | Yes | Yes | ? | ? | ? |
| GNU Enterprise | Yes | Yes | Yes | Yes | Yes | ? | ? | ? | ? |
| Group-Office | Yes | Yes | Over 20 languages | Yes | Yes | ? | ? | ? | ? |
| Nutshell CRM | Google Apps, Microsoft Exchange | No | (English) | Yes | No | Yes | ? | Yes | ? |
| Pipedrive | Yes | Yes | de, en, es, et, fr, it, no, nl, pl, pt, ru | Yes | Yes | Yes | Yes | Yes | Yes |
| Pivotal CRM | Yes | Yes | Yes | Web/Windows | ? | Yes | ? | Yes | Yes |
| QuickBase | Yes | Yes | Yes | Yes | Yes | ? | No | Yes | Yes |
| Really Simple Systems | Yes | No | en | Yes | No | ? | ? | ? | ? |
| SageCRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ? |
| Salesforce.com[2] | Yes | Yes | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl | Yes | No | No | No | Yes | No |
| Siebel | Yes | Yes | Yes | Yes | No | Yes | ? | ? | Yes |
| Streak | via Google Docs | Yes | de, en, es, fr, it, nl, pl, pt, pt-br, ru, zh-cn | Yes | No | ? | ? | ? | ? |
| SugarCRM | If you use Exchange, Riva provides native support for Snow Leopard Mac iCal, Mail and Address Book and Microsoft Entourage for Mac.[3] | Yes | 26 languages | Yes | Yes | ? | ? | Yes | Yes |
| SuiteCRM | Via Plugin | Yes | en, es, ru | Yes | Yes | Yes | No | Yes | Yes |
| SuperOfficeCRM | Yes | Yes | cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh | Yes | Yes | ? | ? | ? | ? |
| TeamLab | Yes | Yes | en, de, fr, es, it, ru, lat | Yes | Yes | ? | ? | ? | ? |
| TeamWox | Yes | Yes | 30 languages | Yes | Yes | ? | ? | ? | ? |
| Tryton | ? | Yes | bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl | Yes | Yes | Yes | Yes | Yes | Yes |
| WebCRM | Yes | Yes | en, de, dk, fi, se, nl, no | Yes | Yes | ? | ? | ? | ? |
| WORKetc | Outlook Addon and Google Docs | Yes | de, en, es, fr, it, nl | Yes | Yes | Yes | ? | Yes | ? |
| Vtiger CRM | Office plugin also outlook. | Yes | Yes | Yes | ? | Yes | ? | Yes | No |
| Zoho CRM | Outlook & MS Office | Yes | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl | Yes | Yes | Yes | ? | Yes | Yes |
See also
- Comparison of ERP software Enterprise Resource Planning
- Customer relationship management CRM
- Comparison of Mobile CRM systems
References
- ↑ "Intuit QuickBase CRM Solutions". Intuit QuickBase.
- ↑ "Compare Salesforce CRM". Salesforce.com.
- ↑ "Real Mac OS X sync - Page 2 - SugarCRM Forums". Sugarcrm.com. 2010-04-10. Retrieved 2010-06-05.
This article is issued from Wikipedia - version of the 11/19/2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.