Andrews & Arnold

Coordinates: 51°24′54.932″N 0°45′55.299″W / 51.41525889°N 0.76536083°W / 51.41525889; -0.76536083

Andrews & Arnold Ltd
Industry Internet
Founded (1997)
Headquarters Bracknell, England
Key people
Adrian Kennard (Managing Director)
Products Internet Services

Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998,[1] primarily serving businesses and "technical" home users.[2]

In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.[3][4]

The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.[5][6]

Andrews & Arnold is one of the rare ISPs in the United Kingdom to provide IPv6 to home customers, for no additional charge.[7]

Andrews & Arnold are strong advocates of not censoring Internet connections.[8] Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.[9]


Andrews & Arnold have a number of product areas:


  1. "Andrews & Arnold Ltd - About us". Retrieved 2012-06-30.
  2. "Andrews & Arnold Ltd - Broadband information". Retrieved 2012-06-30.
  3. "The UK's largest independent Broadband / ADSL troubleshooting website (incorporating news, reviews and comparisons)". thinkbroadband. Retrieved 2012-06-30.
  4. "O2 and AAISP Top UK Broadband ISP Customer Service Awards 2009 − ISPreview UK News". 2009-12-27. Retrieved 2012-06-30.
  5. "Tech Support". xkcd. 2010-10-15. Retrieved 2011-12-24.
  6. "XKCD/806 compliance". 15 October 2010. Retrieved 24 December 2011.
  7. "IPv6". Retrieved 2013-10-07.
  8. "Censorship views". Retrieved 2014-01-29.
  9. "RevK's rants: CENSORSHIP". Retrieved 2014-01-29.

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