Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com. Amazon customers can select any Locker location as their delivery address, and retrieve their orders at that location by entering a unique pick-up code on the Locker touch screen.
The Amazon Locker program addresses concerns of parcels being stolen or customers missing the mail delivery. Amazon Locker program was launched in September 2011 in New York City, Seattle, and London. As of 2016, it also has lockers in the metro areas of Atlanta, Las Vegas, Houston, Austin, Dallas, Philadelphia, Minneapolis/St. Paul, Phoenix, Portland, Cincinnati, Charlotte, Chicago, Northwest Indiana (Munster), Detroit, Baltimore, Boston, Tampa, Orlando, Jacksonville, Harrisburg, Washington D.C and surrounding areas as well as various cities in California, Virginia, and Delaware.
A customer orders a parcel from Amazon and has it delivered to a Locker location. Amazon's preferred carriers deliver the packages into the kiosk, at which point the customer receives a digital pick-up code via email or text messaging. Once the unique pick-up code is input on the touch screen, the assigned door opens for package retrieval. Amazon customers have three days to collect their packages once they receive their pick-up code.
Amazon customers can also return packages to select Amazon Lockers. Amazon lockers can sometimes be full and therefore not available when a delivery is attempted. In that case customers will have to wait an unspecified amount of time until a locker is made available.
Amazon partners with retail stores such as 7-Eleven and Spar to host Amazon Locker kiosks. Retailers receive a stipend from Amazon to host the kiosks. Staples and RadioShack had joined the program briefly in 2012, only to withdraw the next year.
7-Eleven has kiosks in 186 locations in the US as of 2015.
In the United Kingdom, Amazon has a partnership with Co-operative Food and Morrisons. Lockers are located within some Co-op and Morrisons stores. Since 2012, libraries in West Sussex have also been operating lockers. Large retail centres often have Amazon Lockers, for example there are 2 in One New Change in London, and there is one in Stratford Centre.
Packstation is a comparable service, offered by DHL Parcel Germany for self-service collection of parcels and oversize letters. Similar service operating in India called Smartbox where delivery boxes are located at prime Delhi Metro Stations.
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